Q: My order has shipped. When will I receive it?
A: With standard shipping, your order should arrive between 3-7 business days.
Q: I was sent the wrong item. What should I do?
A: We’re so sorry for the mix up! Please contact us and we'll make it right for you as soon as possible.
Q: My item has been damaged or has a detect. Is it covered under warranty?
A: We stand behind the quality and durability on all of our packs, bags and accessories, which is why we offer a reasonable lifetime warranty against defects in materials and workmanship. Our warranty does not cover any damage caused by neglect, improper care, accident, or normal wear and tear.
Q: How do I make a return or exchange?
A: We offer free returns and exchanges! If you purchased a product directly from our site and you aren’t satisfied for any reason, simply return it to us unused and in its original condition within 30 days and we’ll issue you a refund. Want to make an exchange for a different size or color? No problem - just contact us. Please note: final sale items are not eligible for return or exchange.
Q: How do I wash my bag?
A: Soap and water can go a long way when cleaning your pack. If you are looking for a deeper clean, we recommend dry cleaning. Try to avoid the washer as it can get snagged and potentially cause damage. Also avoid the dryer as some materials will deteriorate with heat.
Q: What is the difference between water-resistant and waterproof?
A: The density of the nylon we use, coated zipper backing, and pack cloth lining mean that most of our bags are weatherproof and will keep your gear dry for everyday purposes — pretty much anything except for activities like kayaking or scuba diving where you'll need a true dry bag. Some of them have additional water-resistance thanks to features like taped seams and DWR treatment.